Returns & Exchanges

At Medicube, we stand by the quality of our clinical skincare and offer a 30-day return policy for products that do not meet your satisfaction. We aim to ensure your journey to better skin is seamless, providing easy exchanges or full refunds for eligible items.

1

Check Eligibility

Ensure your items are within the 30-day window from the date of delivery and remain in their original packaging with at least 50% of the product remaining.

2

Submit a Request

Contact our dedicated support team via our online portal with your order number and the specific reason for your return to receive a Return Authorization number.

3

Pack and Ship

Securely pack the products in their original box and attach the prepaid shipping label provided by our team to ensure your return is tracked and processed safely.

4

Receive Refund

Once our warehouse inspects the returned items, your refund will be processed to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing